IT & Telecomms

IT Support Team Lead

Job Ref: 3161572 | Type: Permanent / Full Time

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About The Role

About Rocket Lab
At Rocket Lab, we believe the future will be defined and enabled by access to space. As a world leader in launch and space systems, we’re making that future a reality and enabling the ideas of tomorrow to reach orbit today. We’re unlocking the potential of space and ushering in a new era of opportunity and exploration in orbit to improve life on Earth.
  
  
About the role
The IT Support Team Lead, working closely with the IT Manager, manages and leads the Support Team and oversees the day-to-day Service Desk functions required to provide the efficient delivery of IT services to Rocket Lab. You will provide direction, instruction and guidance to the team around goals, service levels, and business communication to deliver and support IT systems through efficient management of the IT Service Desk.  Collaborates with the IT Manager and other key stakeholders to set these goals and deadlines.
 
Essential skills
  • Experience in leading a Service Desk Team delivering outstanding customer service delivery.
  • In depth knowledge of service management methodologies such as ITIL.
  • Experience with: Gsuite/O365, Active directory, Windows / Linux server.
  • Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines.
  • Experience with coaching and mentoring teams.
  • Excellent verbal and written communication skills.
  • The ability to develop and maintain relationships with a broad range of people of varying backgrounds, and to be adept at engaging with those people.
  • Excellent problem solving and analytical skills – able to see the big picture, make connections and appropriate decisions
  • Outstanding attention to detail.
  • Ability to communicate and present complex and technical concepts and ideas to a general audience.
  • Maintains confidence and protects operations by keeping information confidential
As well as a being a career-defining role, working at Rocket Lab means being part of meaningful projects with world-leading experts.
 
Collaboration is at our core - every idea is heard, and everyone makes a difference.
 
We get things done. Our team is nimble, decisions are made quickly, and we are action oriented. While other companies talk about it, we do it. This means projects get the green light faster and ideas are put into practice rapidly.
 
Everyone works on the big stuff. This isn’t a huge aerospace company where you get lost in bureaucracy and end up a tiny cog in a giant machine. At Rocket Lab, your work directly impacts the success of each mission. Everyone’s voice is heard, and everyone can contribute major projects. This is your chance to play a pivotal role in developing space systems that change the way we access space.
 
Important Information
For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.  These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.  Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.  For more information on these Regulations, click here http://www.pmddtc.state.gov/regulations_laws/itar.html.

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